FREQUENTLY ASKED QUESTIONS

All sales are FINAL on all products due to sanitary reasons. If you received defective, damaged or the wrong product(s), please contact us at info@shopdelosangeles.com indicating your name, order number, and a photo of the product(s), within thirty (30) days of receiving your purchase.
To be eligible for a replacement of the same item(s), your item(s) must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
In the case that you are eligible for a replacement(s), customers are responsible for the return shipping fee.
You can always contact us if you have any more questions at info@shopdelosangeles.com

Orders typically take one to five (1-5) business days to ship. Due to COVID-19 some orders may take slightly longer to reach you. We are not responsible for items that are either damaged or lost during transit. In case of lost or stolen packages, please fill out a claim at usps.com in order for USPS to try and locate your order as soon as possible. If you put the wrong address, please contact us IMMEDIATELY via email.

You can contact one (1) of our team members Monday-Friday between 9:00AM-5:00PM PST at info@shopdelosangeles.com.